Politica di annullamento degli ordini

1. Order Cancellation Conditions

· The customer can request order cancellation within a maximum of 24 hours from the completion of the purchase, provided that the order has not yet been shipped.

· If the order has already been shipped or if the 24-hour period has expired, cancellation will no longer be possible. After receiving the goods, the customer may exercise the right of return according to the established procedures.

Orders containing items made specifically to the customer's request cannot be canceled once confirmed.

2. Order Cancellation Procedure

To request an order cancellation, the customer must follow this procedure:

The customer must send a written communication via e-mail to customer service within the permitted timeframe, indicating the order number and the cancellation request.

Customer service will verify the order status and confirm if cancellation is still possible.

The customer will subsequently receive an official cancellation confirmation or, if the order has already been shipped, instructions for proceeding with the return.

3. Refund Management

For cancellations approved before shipment, the refund will be processed within 2-3 business days.

The refund will be issued using the same payment method used for the original order, unless otherwise agreed between the parties. Actual crediting times may vary depending on the payment service provider.

4. Contacts

For any information regarding cancellations, refunds, or customer support, you can contact us via:

E-mail: info@pierinimobili.it
Phone: +39 331 155 0942
Address: Via Villa Ragone, 17, 16039, Sestri Levante (GE), Italy
Monday to Friday, from 9:00 AM to 6:00 PM (Italian time - CET/CEST).
Service Area: Italy